Thursday, June 24, 2010

not so good airline...

i have flown many times in my life...we have flown american airlines many of those times. american has always been fine...not this time.


after 6 cancelled flights...


numerous times through security...


over 2 days in and out of the airport...with 2 children...


luggage getting sent to nashville without us...


having to take a taxi out to get more formula for your child because you have packed enough for 12 hours and the formula container has made it to nashville without you...


many lies...lies...lies and being totally convinced that the training sessions for new hires (for american) consists of "how to constantly lie to your customers"


we FINALLY made it home this afternoon...


i have saved every receipt and boarding pass from the last couple of days.


a letter will be going soon to american from a very unhappy customer...


we had a great time visiting the brother and jessica! i love chicago!!! i am already planning my next visit (not on american airlines though)...

more details later...this customer is going to bed!!! :0)

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